Refund Policy

Overview

At this time, BermyPaws does not process bookings or payments through the App.

BermyPaws is a platform that enables pet owners to discover and communicate with independent pet service providers. Any services, pricing, payment arrangements, cancellations, or refunds are agreed directly between the pet owner and the service provider.

Payments

Payments for pet care services are not made through BermyPaws.

Pet owners and service providers are responsible for arranging payment using a mutually agreed method outside of the App.

Refunds

Because BermyPaws does not collect or process payments, BermyPaws cannot issue refunds for pet care services.

If you have paid a pet service provider and require a refund, you should contact the service provider directly to discuss their cancellation or refund policy.

Disputes

If a disagreement arises between a pet owner and a pet service provider regarding services provided or payments made, both parties are encouraged to communicate directly to resolve the matter.

While BermyPaws may review reports of inappropriate behaviour or violations of our Terms and Conditions, we are not a party to any agreement between users and cannot guarantee or enforce refunds.

Future Services

If BermyPaws introduces in-app bookings or payment processing in the future, this Refund Policy will be updated to explain how refunds and cancellations will be handled.

Contact Us

If you have questions about this Refund Policy, please contact us through the Contact Us section of the BermyPaws app or by email at:

Email: support@bermypaws.com